Customer Service – Terms and Conditions

Welcome to the Floris van Bommel online shop. By accessing and using our website, bommelfloris.com, and placing orders, you agree to the following terms and conditions. Please read them carefully.

1. General Information

The website bommelfloris.com is operated by Floris van Bommel. These terms govern your use of our online shop and the purchase of products. All contracts are concluded in English. We reserve the right to amend these terms. The version in force at the time of your order will apply.

2. Orders and Agreement Formation

Product information and prices on our website constitute an invitation to treat. Your order is an offer to purchase. A legally binding contract is formed only when we send you an order confirmation email, accepting your offer. We reserve the right to decline any order at our discretion.

3. Prices and Payment

All prices on bommelfloris.com are listed in the applicable currency and include statutory VAT but exclude shipping costs. Shipping costs will be clearly displayed during checkout. We use secure payment providers. Payment must be completed for the order to be processed.

4. Delivery

Delivery times are estimates and not guaranteed. Risk of loss or damage to products passes to you upon delivery to the carrier. For detailed delivery information, including shipping times and costs, please refer to the dedicated “Order and Delivery” section on bommelfloris.com.

5. Right of Withdrawal (Returns)

If you are a consumer, you have the legal right to withdraw from the contract within 14 days of receiving the products, without giving a reason. To exercise this right, you must inform us of your decision within this period. Products must be returned unused, in original condition with all tags and packaging. Return shipping costs are your responsibility unless the product is faulty. For the complete returns procedure, please see our “Returns Policy” on bommelfloris.com.

6. Warranty and Complaints

We guarantee our products against material and manufacturing defects for the applicable statutory period. If you believe a product is faulty, please contact our customer service promptly via the contact options on bommelfloris.com. We will guide you through the complaint and warranty process.

7. Intellectual Property

All content on bommelfloris.com (logos, text, images, designs) is the intellectual property of Floris van Bommel or its licensors and is protected by copyright. You may not use this content without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, our liability for direct damages arising from a breach of contract is limited to the value of the relevant order. We are not liable for indirect or consequential damages, or for minor negligence, except in cases of injury to life, body, or health.

9. Privacy

We process your personal data in accordance with our Privacy Statement, which you can find on bommelfloris.com. By using our shop, you consent to such processing.

10. Governing Law and Dispute Resolution

These terms are governed by Dutch law. Disputes will be submitted to the competent court in Oisterwijk, The Netherlands. As a consumer, you also have the right to submit complaints via the European Online Dispute Resolution platform.

11. Contact

For questions regarding these terms, your order, or any other issue, please contact our customer service through the contact form or information provided on our official website, bommelfloris.com.

These terms were last updated on [Date – please insert current date].