Customer Service – Order and Delivery

Below you will find a summary of frequently asked questions about our ordering and delivery process. Should your question not be answered here, please reach out to our customer service through the contact methods provided on our official website bommelfloris.com.

Ordering and Canceling

Are there any shipping costs?
Yes, we charge shipping costs. The specific cost depends on the destination country. For detailed and current shipping rates applicable to your location, please proceed to the checkout page on bommelfloris.com where the costs will be calculated and displayed.

Can I cancel an order?
If your package hasn’t entered the shipping process yet, the order can be cancelled free of charge. To find out whether an order can still be cancelled, please contact our customer service immediately. On weekends, you may send us an email with the subject line ‘cancellation’, and your request will be prioritized at the start of the week.
Should your package have already entered the shipping process, cancellation is no longer possible. After receiving your order, you can of course return the item(s) in accordance with our returns policy.

I haven’t received an order confirmation. What should I do?
It may take several minutes for the order confirmation to arrive. It’s also possible that the email landed in your spam or promotions folder. Please check both of these. Not receiving the order confirmation can also be caused by entering a wrong email address. This does not impact the shipping of your order. Once the payment has been processed, you can be sure the order was completed successfully. Should you have any doubt, please reach out to our customer service.

Is there a maximum amount of items per order?
You can order a maximum of 12 items per online purchase. This applies to all available payment methods. However, it is possible to place several orders in a row. For larger order quantities, you can always contact our customer service.

Can I place an order from abroad?
We ship to multiple countries. To check if we deliver to your country of residence, please visit our website bommelfloris.com and look for the country selection menu, typically found in the header or footer of the site.

Delivery Times

I have received a time slot for my delivery, is it still possible to change it?
On the day you receive the Track & Trace code, you have until 11:59 PM to alter the time slot and shipping address. You can do this directly on the carrier’s (e.g., DHL) website. From midnight onwards, changing the time slot or shipping address is generally no longer possible. If you’re not able to receive the package, the delivery person will leave a notice with instructions.

I wasn’t able to take delivery, what do I do?
The delivery person will leave a notice at the delivery address. This will inform you about the next delivery attempt or how to arrange an alternative. You can usually use the information and reference number on the notice to reschedule the delivery or redirect the package to a nearby carrier service point for pickup. The package will typically remain available for pickup for a limited number of days.

Can you ship my order to a carrier service point or corporate address?
Our ordering system generally requires a regular street address for shipment. However, after you receive your Track & Trace code, you may be able to use the carrier’s website to redirect the parcel to a service point. Sending a package to a corporate address is possible. During checkout, you can enter the corporate address as the shipping address and even add special delivery instructions (e.g., “Leave at reception”).

Can I request express shipping?
Express shipping is currently not a standard option. We hope to offer this service in the near future. For the most up-to-date information on available shipping services, please check our website bommelfloris.com.