Customer Service – Privacy Statement

Just like you, we are careful when it comes to our personal data. When you visit our website, we receive personal data that you allow to share with us. This can happen, for example, through ordering a product at our webshop, filling out a form, or setting checkmarks to subscribe to our newsletter. When we receive your personal data, we do everything we can to process and protect it with care.

In this privacy statement, ‘we’, ‘our’, and ‘us’ refer to Floris van Bommel, and ‘you’ refers to the visitor/user of our webshop. We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

This means, among other things, that we:

Clearly state the purposes for which we process personal data.
Limit the collection of personal data to what is necessary for legitimate purposes.
Ask for your explicit consent to process your personal data where required.
Take appropriate security measures to protect your personal data and demand the same from parties that process data on our behalf.
Respect your right to access, correct, or delete your personal data.

For any questions or requests regarding your personal data, please contact the data controller through the contact information provided on our official website: bommelfloris.com.

1. Which personal data do we store?

We exclusively store and process personal data that you have provided to us directly. We use and store the following types of data for specific purposes:

Contact & Delivery: Name, address, place of residence, phone number, and email address.
Order Processing: Payment data (processed securely and not fully visible to us), gender (for proper addressing), and date of birth (only when required by specific payment methods like Klarna).
Technical & Usage Data: A hashed IP address (where the last part is masked), your purchasing history, and location data (only with your explicit prior permission, e.g., for the store locator).

2. Purpose of processing and storing your personal data

We use your data for clear and legitimate purposes, including:

Order Fulfillment: To process your order, manage payment, deliver your items, and handle customer service inquiries.
Account Management: To allow you to register an account to view your order history and manage preferences.
Communication: To send you order confirmations, answer your questions via contact forms, and (only with your explicit consent) send you newsletters about our products and services.
Service Improvement: To send a one-time personalized follow-up email about your purchase and to notify you via email when a previously out-of-stock item is available again (at your request).
Website Functionality: To use anonymized data for website analytics and to ensure the technical functionality of our shop through necessary cookies.

3. Providing personal data to third parties

We only share your data with trusted third-party service providers when it is necessary to deliver our services to you. We have strict data processing agreements with these partners. These partners include providers for:

E-commerce Platform & Order Management: To process and manage your order.
Secure Payment Processing: To handle transactions and refunds securely.
Email Marketing: To send newsletters, but only if you have subscribed.
Website Analytics: Using only anonymized data to understand and improve our website’s performance.

4. Cookies

We use cookies to ensure our online shop functions correctly and to improve your experience. The main types are:

Functional Cookies: Essential for the website to work.
Analytical Cookies: Help us understand how visitors use our site (using anonymized data).
Advertising Cookies: Allow us to show more relevant online advertisements.

You can manage or disable cookies through your browser settings, but this may affect website functionality. For full details, please see our separate Cookie Statement on bommelfloris.com.

5. Security, Storage, and Your Rights

Security: We take appropriate technical and organizational security measures to protect your personal data against misuse and unauthorized access, including the use of secure (HTTPS) connections.
Storage Period: We retain personal data only as long as necessary to fulfill the purposes for which it was collected (e.g., processing orders, handling warranty claims) or to comply with legal obligations.
Your Rights: You have the right to access, correct, or delete your personal data. You can also object to certain processing or request a data export. To exercise these rights, please contact us via the methods available on bommelfloris.com. We may ask you to verify your identity to prevent misuse.

6. Changes to this Privacy Statement

We reserve the right to make changes to this privacy statement. We recommend that you consult this statement periodically to stay informed.

For the most current version of this Privacy Statement and our Cookie Statement, always refer to the official pages on bommelfloris.com.