Customer Service – Returns
At Floris van Bommel, we aim to ensure your complete satisfaction with our products. If you are not entirely happy with your purchase, you can return the item(s) within 14 days of receiving your order.
Below, you will find our returns policy and answers to frequently asked questions. For any specific queries not covered here, please contact our customer service through the channels available on our official website bommelfloris.com.
Our Return Policy
- Return Period: You have 14 days from the date of delivery to initiate a return for items purchased on bommelfloris.com.
- Condition of Items: All items must be returned in their original, unworn condition, with all tags attached and in the original packaging. Footwear must be returned in the original shoe box, which is considered part of the product.
- Return Costs: The cost of return shipping is the responsibility of the customer, unless the return is due to a fault, error, or damaged item on our part.
- Refund Processing: Once we receive the returned item at our warehouse and verify its condition, we will process your refund. Refunds are issued to the original payment method used for the purchase and are typically completed within 14 days of us receiving the return. Please retain your proof of postage until the refund is confirmed.
- Final Sale Items: Items marked as “Final Sale” or purchased during specific clearance promotions cannot be returned unless faulty.
How to Initiate a Return
To start the return process, please contact our customer service team. They will guide you through the necessary steps and provide you with a return authorization and instructions for sending the item(s) back to our warehouse.
Please do not send returns directly to our brand stores or authorized dealers, as they cannot process online order returns or issue refunds.
Frequently Asked Questions (FAQ)
Can I return an online purchase to a physical brand store?
No, online purchases cannot be returned or exchanged at our physical brand stores for a refund. Returns for online orders must be sent back to our central warehouse via mail. However, you may be able to drop off your prepaid return parcel at a brand store location as a convenience. Please confirm this with our customer service first.
Can I exchange an item for a different size or color?
We do not offer direct exchanges through our online store. To get a different size or color, we recommend returning the original item for a refund and placing a new order for the desired product.
What if I received a damaged or incorrect item?
If you receive an item that is faulty, damaged, or not what you ordered, please contact our customer service immediately. In such cases, we will cover all return shipping costs and expedite the replacement or refund process.
How will I know when my refund is processed?
You will receive an email notification once your return is received and inspected, and again when the refund has been issued to your original payment method.
What payment methods are refunded?
Refunds are processed back to the original payment method used for the order (e.g., credit/debit card, PayPal, etc.).
For the most current and detailed information on our returns procedure, always refer to the official Returns Policy page on bommelfloris.com.